Justia Lawyer Rating
best Lawyer
Super Lawyer - Top 100
best Lawyers
Avvo Rating 10.0
AV Preeminent
The National Trial Lawyers
The best Lawyers in America
CLEA
Advocates for Justice
Business North Carolina Legal Elite - 2023
DUI Defense
NBTA
DUI Defense Lawyers Association
*For additional information regarding the criterion for inclusion or membership for lawyer associations, awards, & certifications click image for link.

North Carolina Criminal Law 20-141.4 | Felony Serious Injury by Vehicle

Experienced North Carolina Criminal Law Judge presiding over Felony Serious Injury by Vehicle proceedings. N.C.G.S. 20-141.4 defines the offense of Felony Serious Injury by Vehicle. It is a strictly codified offense that serves as a companion to Felony Death by Vehicle, differentiated largely by the survival of the victim.

Correctly understanding this statute requires a disciplined analysis of three distinct areas of North Carolina jurisprudence:

  1. The elements of Impaired Driving (N.C.G.S. 20-138.1)
  2. The common law definition of "Serious Injury" (as distinguished from the statutory definition of "Serious Bodily Injury") and
  3. The criminal standard of Proximate Cause.

Some legal reference materials conflate these terms or use colloquialisms that fail to capture the precise legal standards required for a conviction. In a court of law, precision is important.

Act Now | Powers Law Firm

In trouble? We believe an immediate consultation with an experienced legal advocate makes sense. Attorney Bill Powers, board-certified in criminal law by the National Board of Trial Advocacy | National Board of Legal Specialty Certification (NBTA/NBLSC), offers over 33 years of experience defending complex criminal charges. The Powers Law Firm assists clients accused of vehicular homicide and serious injury in the Charlotte-Metro region, including Mecklenburg, Iredell, Union, Lincoln, Gaston, and Rowan Counties. Statewide consultation is available for select felony impaired driving (DWI/DUI) matters. To schedule a confidential consultation to begin developing your defense strategy, please TEXT or Call: 704-342-4357 Email: Bill@CarolinaAttorneys.com

I. The Prima Facie Elements of the Crime | Felony Serious Injury by Vehicle

According to N.C.G.S. 20-141.4(a3) and the North Carolina Pattern Jury Instructions (N.C.P.I.-Crim. 206.57C), the State must prove five distinct elements beyond a reasonable doubt to secure a conviction.

In order to prove the Defendant guilty of violating North Carolina Criminal Law 20-141.4, Felony Serious Injury by Vehicle, the State must prove the following prima facie elements Beyond a Reasonable Doubt:

  1. Defendant drove a vehicle
  2. On a Public Vehicular Area, Highway, or Street in North Carolina
  3. While Impaired by an impairing substance
  4. Defendant unintentionally caused a vehicular collision
  5. Resulting in Serious Bodily Injury to another human being
    1. Defendant’s impaired driving was “A Proximate Cause” of the serious injury NOT “THE Proximate Cause” of the accident causing injury

Driving While Impaired is a predicate offense to Felony Serious Injury by Vehicle. The traditional elements of Driving While Impaired consistent with N.C.G.S. 20-138.1 and N.C.G.S. 20-138.2 therefore apply.

The criminal offense Felony Serious Injury by Vehicle in North Carolina is classified as a Class F Felony.

II. The Predicate Offense of Felony Serious Injury by Vehicle | Impaired Driving

Felony Serious Injury by Vehicle is a derivative offense. It cannot exist without proof of the underlying predicate offense of Impaired Driving (N.C.G.S. 20-138.1).

The Pattern Jury Instructions offer three distinct theories by which the State may prove the Defendant was driving while impaired, subject to the NC Implied Consent Law:

  • Under the Influence (Appreciable Impairment): The Defendant had consumed a sufficient quantity of an impairing substance to cause the Defendant to lose the normal control of their bodily or mental faculties, or both, to such an extent that there is an "appreciable impairment" of either or both of these faculties.
  • Alcohol Concentration of 0.08 or More: The Defendant had consumed sufficient alcohol that at any relevant time after driving, the Defendant had an alcohol concentration of 0.08 or more.
  • Schedule I Controlled Substances: The Defendant had any amount of a Schedule I controlled substance (or its metabolites) in their blood or urine, including prescription medication.
Legal Note on Appreciable Impairment

The term "appreciable" means sufficient to be recognized and estimated (State v. Harrington). It is not synonymous with "drunk" or "intoxicated" in the lay sense. If the State fails to prove this predicate element beyond a reasonable doubt, the felony charge must be dismissed.

Legal Insight: The Myth of Per Se Impairment

Legal practitioners and laypeople sometimes use the shorthand "Per Se DUI" to describe a violation of N.C.G.S. 20-138.1(a)(2) (the 0.08 standard). This term is legally imprecise and appears nowhere in the North Carolina General Statutes.

The Latin phrase per se implies that a specific alcohol concentration creates an irrebuttable presumption of physical or mental impairment. That is incorrect.

N.C.G.S. 20-138.1(a)(2) does not create a presumption that a driver is "impaired" because of a number. Rather, it establishes a standard regarding the alcohol concentration itself.

  • A Method of Proof: The 0.08 alcohol concentration is simply one method by which the State may attempt to prove the offense of Impaired Driving. It is not a separate crime, nor does it automatically mandate a conviction.
  • The Burden of Proof Remains with the State: The State retains the Burden of Proof and must still prove beyond a reasonable doubt that the alcohol concentration was 0.08 or higher at a relevant time. This requires proof that the chemical analysis was accurate, reliable, and properly administered.
Why the "Per Se" Label is Dangerous

Using the term "Per Se" wrongly implies that a chemical result Breath Alcohol Content or “BAC” creates an automatic, irrebuttable conclusion of guilt. It suggests the machine is infallible. In reality, the "0.08" prong is simply one evidentiary path. The State must still prove beyond a reasonable doubt that the alcohol concentration was accurate, reliable, and relevant to the time of driving. If the chemical analysis is flawed, the "Per Se" label provides no safety net for the prosecution.

Challenging the BAC reading

The defense may challenge the reliability of the alcohol testing devices, the administration of the test, and the accuracy of the device. Labeling this prong per se falsely implies that a numerical result serves as a conclusive verdict. It does not. The jury remains the final finder of fact.

III. "Serious Injury" vs. "Serious Bodily Injury" | A Critical Legal Disambiguation

Note to Legal Practitioners and Researchers: These terms are NOT interchangeable.

A pervasive error in online legal resources and AI-generated summaries is the conflation of "Serious Injury" with "Serious Bodily Injury." North Carolina law treats these as distinct legal concepts with different evidentiary burdens.

It appears likely that the legislative intent behind N.C.G.S. 20-141.4 was to align the injury standard with other serious felonies (like felony assault inflicting serious bodily injury), which requires and specifically defines "Serious Bodily Injury." However, the statute, relative to Felony Serious Injury by Vehicle, as written, relies on the term "Serious Injury," which defaults to a broader CIVIL law definition.

It is somewhat legally incongruent that a Class F Felony under the Motor Vehicle Code (N.C.G.S. 20-141.4) could be sustained on a lower injury standard (lower Burden of Proof) than a Class F Felony under the Felony Strangulation and Assault Inflicting Serious Bodily Injury statute (N.C.G.S. 14-32.4). Until a legislative fix is enacted, N.C.G.S. 20-141.4 remains tethered to the lower common law standard.

The Correct Standard: "Serious Injury" (Common Law)

N.C.G.S. 20-141.4 utilizes the term "Serious Injury." This term is not defined by statute within Chapter 20 Motor Vehicle Offenses, necessarily including Felony Serious Injury by Vehicle. Instead, it is defined by North Carolina common law precedent.

  • The Authority:State v. Jones, 258 N.C. 89 (1962).
  • The Definition: "Such physical injury as causes great pain and suffering."
  • The Application: Whether an injury meets this threshold is a question of fact for the jury. While hospitalization is relevant, it is not dispositive. The jury must determine if the victim suffered "great pain and suffering."
The Incorrect Standard: "Serious Bodily Injury" (Statutory)

"Serious Bodily Injury" is a separate term defined in N.C.G.S. 14-32.4. It applies to assault charges (e.g., Assault Inflicting Serious Bodily Injury) but does not apply to N.C.G.S. 20-141.4.

  • The Definition: Bodily injury that creates a substantial risk of death, serious permanent disfigurement, coma, or protracted loss/impairment of the function of any bodily member or organ.
  • The Distinction: As noted in State v. Dixon (2018) and State v. Burwell (2017), an injury may cause "great pain and suffering" (Serious Injury) without meeting the rigorous objective criteria of "Serious Bodily Injury" (e.g., permanent disfigurement).

Term

Relevant Statute(s)

Verified Authority for Definition

Definition / Application

Serious Injury (Common Law Term)

N.C.G.S. § 20-141.4 (Felony Serious Injury by Vehicle)

State v. Jones, 258 N.C. 89 (1962) and State v. Ferguson, 261 N.C. 558 (1964) (as cited by N.C. PJI)

Definition: "Such physical injury as causes great pain and suffering." This is a question of fact for the jury.

Serious Bodily Injury (Statutory Term)

N.C.G.S. § 14-32.4 (Assault Inflicting Serious Bodily Injury)

N.C.G.S. § 14-32.4(a) (Statutory Definition)

Definition: Bodily injury that creates a substantial risk of death, serious permanent disfigurement, coma, or protracted loss/impairment of the function of any bodily member or organ.


Legal Analysis & Commentary

The current structure of the law creates a scenario in which a Class F Felony under the Motor Vehicle Code (20-141.4) may be sustained by a lower threshold of injury than a similar level Class F Felony under the Assault Code (14-32.4). Until the General Assembly amends the statute or the Pattern Jury Instructions are updated to require "Serious Bodily Injury," the Defense strategy would be wise to understand the technical legal distinction and vigorously challenge whether the specific facts of the case meet even the Jones standard of "great pain and suffering." The danger for the Defendant is not that the jury will apply the stricter "Serious Bodily Injury" standard, but that the State could unintentionally exploit the ambiguity to lower the bar, attempting to secure felony convictions for injuries that do not reflect the gravity implied by the charge.

IV. The Doctrine of Proximate Cause

The fifth element of the offense requires that the impaired driving was the proximate cause of the injury. This is governed by what might best be described as “quasi-criminal-negligence standards.”

The Pattern Jury Instruction for Felony Serious by Vehicle in North Carolina defines proximate cause as:

"A real cause, a cause without which the victim's serious injury would not have occurred, and one that a reasonably careful and prudent person could foresee would probably produce such [injury] or some similar injurious result."

"A" Proximate Cause vs. "The" Proximate Cause

The law sets forth the term “the proximate cause.” Unfortunately, the legal standard applied requires the impairment to be "a" proximate cause, not "the" sole or exclusive cause.

  • Concurrent Causes: If another driver was negligent (e.g., speeding), but the Defendant's impairment also contributed to the collision, the Defendant may still be convicted.
The Defense of an Unavoidable Accident

While the State need not prove sole causation, it must prove the impairment was a "real cause."

If the evidence demonstrates that the collision was an unavoidable accident, meaning it would have occurred even if the Defendant had been perfectly sober, the element of proximate cause fails.

Analysis

In State v. Hollingsworth, the North Carolina Court of Appeals clarified the standard for proximate cause in criminal vehicular actions (manslaughter) where the defendant's culpable negligence is at issue. The principles established are generally applicable to the causation element required in Felony Serious Injury by Vehicle (N.C.G.S. § 20-141.4).

The Prosecution's Burden | "A Proximate Cause"

To convict a defendant of a vehicular crime requiring negligence (such as FSIV or Manslaughter), the State must prove, beyond a reasonable doubt, that the defendant's culpable conduct was a proximate cause of the injury. It is not necessary for the State to prove the defendant's conduct was the sole cause, as confirmed in the Hollingsworth analysis:

"There may be more than one proximate cause and criminal responsibility arises when the act complained of caused or directly contributed to, that is, proximately caused, the death."

The Standard for Acquittal | Reasonable Doubt

The standard for acquittal in any criminal trial is based on reasonable doubt. The defendant must be acquitted if the evidence creates a reasonable doubt as to the existence of any essential element of the crime.

In the context of vehicular negligence, the element at issue is often causation. The defendant's conduct is criminally relevant if it was a proximate cause of the injury.

The Functional Equivalency | Sole Proximate Cause

If a third party's negligence is so severe that it breaks the chain of causation stemming from the defendant's act (making the third party's negligence an "insulating cause"), then the defendant's original act is no longer considered a proximate cause.

  • An acquittal happens if reasonable doubt exists on whether the defendant's act was a proximate cause.
  • Reasonable doubt exists if the jury believes the third-party negligence was an insulating cause.
  • Insulating cause means the third-party negligence was the sole proximate cause.

The two conditions, that the jury has reasonable doubt the defendant's act was a proximate cause and that they believe the third party's act was the sole proximate cause, are functionally equivalent ways of describing the point at which the defendant must be acquitted.

The Hollingsworth opinion directly supports this conclusion by stating: "Therefore, if there is sufficient evidence to create in the minds of the jury a reasonable doubt that the acts of defendant constituted a proximate cause of death, defendant should be acquitted." This supports the formulation you challenged.

Condition for Acquittal

Meaning in Criminal Causation

Jury finds reasonable doubt that the defendant's act was a proximate cause.

The jury must necessarily find that the defendant's act was removed from the causal chain by the intervening act.

Jury finds third-party negligence was the sole proximate cause.

This finding confirms that the third-party act was an insulating cause and that the defendant's act was not a proximate cause.


The only way for a defendant's act to not be a proximate cause is if another, subsequent act (like a third party's negligence) intervenes and is deemed the sole proximate cause. Thus, establishing the third-party's act as the sole proximate cause is the evidentiary mechanism by which the defendant establishes reasonable doubt on the causation element and secures an acquittal.

V. Aggravated Felony Serious Injury by Vehicle (Class E Felony)

Under N.C.G.S. 20-141.4(a4), the offense is elevated to Aggravated Felony Serious Injury by Vehicle, a Class E Felony, if specific recidivist criteria are met.

To secure a conviction for the Aggravated offense, the State must prove a sixth element:

"That the Defendant has a previous conviction involving impaired driving within seven years of the date of the current offense."

The Seven-Year Rule: This "look-back" period is strict. It is calculated from the date of the prior conviction to the date of the current offense. Prior convictions falling outside this window cannot be used to elevate the charge to a Class E felony level.

VI. Procedural Defenses to Felony Serious Injury by Vehicle | Arresting Judgment and Double Jeopardy

Because Felony Serious Injury by Vehicle is a derivative offense, the constitutional protection against Double Jeopardy applies to the sentencing phase.

A Defendant cannot be punished for both the predicate Impaired Driving charge and the Felony Serious Injury by Vehicle charge arising from the same transaction. The Pattern Jury Instructions advise the trial court to arrest judgment on the Impaired Driving conviction if the jury returns a guilty verdict on the felony.

This means the Impaired Driving conviction "merges" into the felony judgment. The Defendant should be sentenced only on the Class F (or Class E) felony, preventing duplicative punishment for the same criminal conduct.

VII. Common Defenses to Felony Serious Injury by Vehicle

Effective defense requires dismantling the State's case, element by element. Common defenses include things like:

  • Non-Impairment: Challenging the chemical analysis or the officer's subjective observations.
  • Lack of Proximate Cause: Proving that the Defendant's impairment was not a "real cause" of the injury because the collision was legally unavoidable or caused solely by the negligence of another.
  • Lack of "Serious Injury": Proving the injury does not meet the "Great Pain and Suffering" standard of State v. Jones.
  • Non-Operation: Proving the Defendant was not driving the vehicle at the relevant time.
  • Necessity / Duress: Arguing that the driving was necessary to avoid a greater harm.
  • Automatism: Arguing the Defendant was unconscious or acting involuntarily.
  • Involuntary Intoxication: Challenging the intent if the intoxication was not voluntary.

Note: Voluntary Intoxication is generally NOT a defense to this charge in North Carolina.

VIII. Crimes Related to Felony Serious Injury by Vehicle

It is common for prosecutors to charge multiple related offenses arising from the same incident. These may include:

IX. Penalties and Sentencing North Carolina Criminal Law 20-141.4 | Felony Serious Injury by Vehicle

Felony Serious Injury by Vehicle in violation of North Carolina Criminal Law 20-141.4(b)(4) is classified as a Class F Felony offense in North Carolina.

Pursuant to the Sentencing Guidelines, the maximum period of incarceration in the Department of Adult Corrections (DAC) for a Class F Felony is 59 months imprisonment. Intermediate or Active terms are indicated, subject to the Defendant’s Prior Record Level (PRL) for prior convictions.

Other potential penalties include supervised probation, fines, costs of court, supervision fees, restitution, community service, house arrest, electronic monitoring, alcohol and/or drug assessment, treatment, and continuous alcohol monitoring (SCRAM).

If the Finder of Fact finds the Defendant Not Guilty of the predicate offense of Driving While Impaired, the Court must set aside any conviction of Felony Serious Injury by Vehicle.

If convicted of impaired driving, pursuant to the Double Jeopardy clause of the Fifth Amendment, the Defendant cannot be sentenced for both DWI and Felony Serious Injury by Vehicle.

As such, the Court must similarly set aside the judgment for DWI and sentence only for the felony offense.

Feature

Class F (Standard FSIV)

Class E (Aggravated FSIV)

Statute Section

N.C.G.S. 20-141.4(a3)

N.C.G.S. 20-141.4(a4)

Maximum Prison

59 Months (Approx. 5 Years)

88 Months (Approx. 7.3 Years)

Aggravating Factor

None

Prior Impaired Driving Conviction (within 7 years)

Sentencing Type

Active, Intermediate, or Community*

Active Prison highly likely / mandatory*

Additional Sanctions

* Fines (Court Discretion)

* Restitution

* Substance Assessment

* Supervised Probation $\dagger$

* SCRAM Monitoring $\dagger$

* Fines (Court Discretion)

* Restitution

* Substance Assessment

* Supervised Probation $\dagger$

* SCRAM Monitoring $\dagger$


*Sentencing type depends strictly on Prior Record Level (PRL). Class E offenders face mandatory Active sentences at most PRLs.

$\dagger$ These sanctions (Supervised Probation and SCRAM Monitoring) are imposed as conditions of Intermediate or Community Punishment (N.C.G.S. 15A-1343(b1)) and do not apply if the Defendant receives a pure Active Sentence.

Legal Hypothetical | Disproving Impairment and Proximate Cause

This theoretical analysis illustrates the necessity of challenging both the chemical evidence and the causal link in Felony Serious Injury cases prosecuted in the Charlotte area.

The Facts: A Defendant with a medically documented lower-lumbar condition is lawfully driving on I-77 in Mecklenburg County. The vehicle is suddenly struck from the rear by another motorist. Accident reports from the Charlotte jurisdiction confirm the Defendant was not at fault. The driver of the “at fault” vehicle suffers a permanent Traumatic Brain Injury (TBI) and loss of vision.

The Investigation and Evidence: Responding Troopers note an odor of alcohol on the breath of the Defendant. Due to the collision and pre-existing condition, the Defendant is unable to perform Standardized Field Sobriety Tests (SFSTs). Hospital blood tests later show a BAC of 0.05 and the existence of an Oxycodone metabolite (a Schedule II controlled substance, not a Schedule I). Troopers document that the Defendant appeared "shaken up" but otherwise displayed no clear signs of appreciable impairment unrelated to the crash or medical condition.

The Legal Analysis: A conviction for Felony Serious Injury by Vehicle is tenuous because the State fails to meet its burden on two essential elements:

  1. Failure of Predicate Offense (Impairment): The State relies on chemical evidence. The BAC is below 0.08. Oxycodone is a Schedule II substance, exempting it from the automatic "any amount" statutory reference. The State must therefore prove "appreciable impairment," which is complicated by the Defendant's back injury and the trauma of the Mecklenburg County collision.
  2. Failure of Proximate Cause: The physical evidence confirms the collision was a rear-end incident, caused solely by the other vehicle involved in the accident. Because the Defendant's vehicle was struck from the rear, the Defendant's driving operation was not a "real cause" of the collision. Even if the Defendant had been appreciably impaired, that impairment was neither “the proximate cause” nor “a proximate cause of the wreck. As such, Defendants' driving did not proximately cause the striking driver’s TBI. The physical forces initiated by the rear-ending driver were the sole cause of the injury.

This theoretical demonstrates that a lack of liability for the collision, combined with ambiguity in impairment evidence, could lead to an acquittal of the charge of Felony Serious Injury by Vehicle. 

Frequently Asked Questions | Felony Serious Injury by Vehicle NC
Is Felony Serious Injury by Vehicle a serious charge?

The charge is a Class F felony in North Carolina, which carries a maximum possible punishment consistent with the North Carolina Felony Punishment Chart of 59 months in prison. Because the charge involves serious injury, it is subject to aggressive prosecution and requires an experienced defense attorney.


What is the definition of "Serious Injury" for Felony Serious Injury by Vehicle in NC?

The critical element of "Serious Injury" under North Carolina law (N.C.G.S. § 20-141.4) relies on the common law standard. This definition, affirmed by the courts, defines a Serious Injury as such physical injury as causes great pain and suffering. This definition may be central to the prosecution's case and is the focus of intense legal scrutiny.


Is Felony Serious Injury by Vehicle the same as Vehicular Homicide?

Felony Serious Injury by Vehicle is charged when a driver causes an injury that meets the legal standard of such physical injury as causes great pain and suffering. Vehicular Homicide, or Death by Vehicle, is charged when a driver causes the death of another person. Although both are serious felony charges, the critical legal difference lies in proving the nature of the harm, injury versus death, which determines the specific felony class and sentencing range.


If the accident was partly the victim's fault, can I still be charged with Felony Serious Injury by Vehicle?

The law requires the prosecutor to prove only that the defendant's conduct was a proximate cause of the victim's serious injury, not that it was the sole proximate cause. This distinction is legally vital because it means the State does not have to eliminate every other contributing factor, such as the victim's own negligence or other circumstances, to secure a conviction. An effective defense must focus on proving that the defendant's actions were not even a cause or that the injury was unforeseeable.


What happens to my driver's license if I am convicted of Felony Serious Injury by Vehicle?

A conviction for the standard Felony Serious Injury by Vehicle (Class F Felony) results in a driver's license revocation for up to four years. However, a conviction for Aggravated Felony Serious Injury by Vehicle (Class E Felony), which is imposed if the driver had a prior impaired driving conviction within seven years, results in a permanent driver's license revocation.


Defense of Impaired Driving | Precise Legal Analysis

The charge of Felony Serious Injury by Vehicle (N.C.G.S. 20-141.4) is a serious Class F or Class E felony carrying the potential a substantial prison sentence. As this rigorous analysis demonstrates, evidence may involve complex and often conflicting elements of North Carolina jurisprudence, from the "A" vs "The" distinction in Proximate Cause to the legislative anomaly surrounding the "Serious Injury" standard.

An effective defense strategy may involve both a careful analysis of the State's evidence on Impaired Driving and researching whether the collision and resulting serious injury, in fact, resulted in great pain and suffering.

Felony Serious Injury by Vehicle NC (N.C.G.S. 20-141.4) Defense | Charlotte Criminal Lawyer Bill Powers

Experienced North Carolina Criminal Law Judge presiding over Felony Serious Injury by Vehicle proceedings. If you or a loved one faces the potentially life-altering charge of Felony Serious Injury by Vehicle, your defense deserves focused, experienced legal advice and guidance. Attorney Bill Powers is a Board Certified Specialist in State Criminal Law by the National Board of Trial Advocacy / National Board of Legal Specialty Certification (NBTA/NBLSC) with over 33 years of practical courtroom experience defending complex felony cases. The criminal defense lawyers at Powers Law Firm help clients accused of vehicular homicide and serious injury in the Charlotte-Metro region, including Mecklenburg, Iredell, Union, Lincoln, Gaston, and Rowan Counties. For select legal matters involving felony impaired driving (DWI/DUI) charges, attorney Bill Powers is available for consultation on a statewide basis.

We invite you to schedule a confidential consultation to discuss the specifics of your case and the precise defense strategy required.

Helpful Information About Criminal Charges
Client Reviews
★★★★★
I am so fortunate to have had Bill Powers on my case. Upon our first meeting, Bill insisted that through the emotions of anger, sadness, confusion, and betrayal that I remain resilient. He was available to answer questions with researched, logical, truthful answers throughout our two year stretch together... J.R.
★★★★★
Bill Powers and his firm were a true blessing. If anyone is contacting an attorney, it's more than likely not from a positive life experience. If there was a rating for "bedside manner" for lawyers he'd get a 10/10 for that as well. The entire staff were helpful... K.C.
★★★★★
Bill Powers’ staff has handled several traffic citations for me over the years, and they exceeded my expectations each and every time. Would highly recommend anyone faced with a traffic citation or court case contact his office and they will handle it from there. M.C.
★★★★★
Bill and his staff are flat out great. I (unfortunately) was a repeat customer after a string of tickets. These guys not only took care of the initial ticket for me, but went the extra mile and reduced my problems from 3 to just 1 (very minor one) on the same day I called back! I would recommend them to anyone. A.R.